We build tools and policies to keep our global community safe, respectful, and professional.
At Zeochat, safety is baked into every experience. Whether you are exploring a new city through a guide's lens or sharing your own world with the globe, we provide the infrastructure to ensure every interaction is secure, authenticated, and transparent.
To maintain a professional community, we require guides to undergo identity verification.
Look for the verification badge on guide profiles. This means we have verified their government-issued ID.
ID verification helps prevent fraud and ensures that people on the platform are who they say they are.
Never pay with cash or outside the platform. Zeochat uses Stripe to ensure your money is safe.
When you book an experience, your payment is held securely in escrow. Funds are only released to the guide once the session is successfully completed.
If you encounter something that violates our rules, report it immediately.
Use the report button on streams, profiles, or messages to flag inappropriate behavior. Our team reviews all reports.
You can block any user to prevent them from contacting you or viewing your content ever again.
Communicate clearly through the Zeochat messenger before booking.
Verify the guide's rating and reviews from past explorers.
Keep all communications and payments within the platform.
If you feel uncomfortable during a live stream, you can leave and report it instantly.
Set clear boundaries for what you will and will not show or do.
Always stream in safe, public locations where you feel comfortable.
Maintain a professional demeanor with all explorers.
Do not share personal contact information; use the Zeochat chat for all coordination.
Our dedicated safety team is available to investigate reports and assist with security concerns.
Reporting Email
safety@zeochat.com
Response within 24 hours
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