Trust & Safety Policy
Zeo Platforms, Inc. is committed to enabling safer, respectful real-time interactions on Zeochat. Our Trust & Safety strategy combines user control, risk-aware design, and layered moderation systems.
Our Approach
Zeochat is a user-generated content platform that enables real-time communication between users.
We implement moderation systems, reporting tools, and enforcement mechanisms designed to help detect and address harmful content, support user safety, and comply with applicable platform safety requirements.
We do not control or pre-screen user-generated content in real time, and users are solely responsible for their conduct and any content they create, share, or transmit on and off the platform.
Core Safety Principles
1You Control Your Interactions
- • You choose who you interact with
- • You can end any interaction at any time
- • You can block other users to prevent further contact
2Verify Before Trusting
- • Do not assume users are who they claim to be
- • Exercise caution with unfamiliar users
- • Avoid sharing sensitive personal information
3Protect Your Privacy
- • Do not share confidential information
- • Be cautious when clicking links
- • If you interact offline, prioritize safety
Reporting & Blocking
Users can report content and behavior directly within the app.
Review reports in a timely manner, prioritizing high-risk concerns
Use a combination of automated systems and human review
Take action on content or accounts that violate our policies
Remove content that violates our policies
Restrict, suspend, or disable accounts involved in harmful behavior
Users can also block others to immediately stop interactions.
Enforcement Actions
Actions may include:
Enforcement decisions are based on context, severity, and risk, and may evolve over time.
Appeals Process
Users may request a review of enforcement actions by contacting:
safety@zeochat.comWhere applicable, we will review decisions and take corrective action if an error is identified.
Prohibited Content (Zero Tolerance)
Such content may be removed and reported to appropriate authorities where required by law.
Safety by Design
We incorporate safety into product design, including user controls, exit tools, and measures to reduce abusive behavior.
No Background Checks
We do not conduct criminal background checks. Users should not assume that others have been vetted.
Emergency Situations
Zeochat is not an emergency service. If you are in immediate danger, contact local emergency services.
Global Use
Users are responsible for complying with all applicable laws and regulations in their jurisdiction.